Return and Refund Policy

Important Return Information

  • Return period: 30 days from delivery
  • Refund time: Up to 14 business days after receipt
  • Return shipping: The customer is responsible for return shipping costs and return shipping label.
  • No restocking fees

We want you to be happy with everything you order from Tula Tina. If something doesn't feel quite right, our return and exchange policy ensures a smooth process.

Return period

You have 30 days from delivery to initiate a return. Items must be in original condition, unused and include all labels and packaging.

How to make a return – step by step

  1. Contact us: Send an email to info@tulatina.com to request a return form and return address.
  2. Prepare your goods: Pack the goods securely, preferably in the original packaging.
  3. Send the return: Use a trackable shipping method to send the package. Keep the tracking information until we confirm receipt.
  4. Refund: Once we have received and inspected your items, we will process your refund.

Payback period

Refunds are processed within 14 business days of receiving your return. Once the refund is approved, we will send you a confirmation email, and the amount will be credited back to your original payment method.

Return shipping costs

Customers are responsible for return shipping costs. We recommend a reliable and traceable shipping method for safe delivery.

Non-returnable goods

Items must be in original condition and unused. Products with signs of use, wear or damage cannot be returned. If you are unsure whether your item qualifies, please contact us at info@tulatina.com.

Exchanges

Unfortunately, we do not accept exchanges. However, you can return your order within 30 days and place a new order for the desired product.

Received a damaged or incorrect item?

If your order arrives damaged or you have received the wrong product, please email us at info@tulatina.com with a picture and details of the problem. We will resolve it as quickly as possible.

Contact us

Store Name: Tula Tina
Store Address: 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801, United States
Company Name: TENM Limited LLC

Phone Number: 
E-mail: info@tulatina.com

Monday - Friday: 08:00 am - 5:00 pm
(GMT-05:00) Eastern Standard Time (New York)

We will respond to your messages within 24 hours on business days.